Return, Refund and Exchange Policy

This Policy forms part of the Customer Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

This Policy covers returns, refunds and exchanges. If you wish to return an item under Warranty, please go to the Warranty section.

You may return any product within 7 (seven) days of purchase from the Mulza IT Solutions Website if:

• You’ve changed your mind
• You purchased the wrong item
• The Mulza IT Solutions product has a technical fault
• You have concerns about the quality of the product (the “Returned Product”).

A product cannot be returned if:

• There are any physical alterations
• Accidental damage has occurred
• There is evidence of abuse, negligence or user tampering/error
• Lightning, water or infestation damage is evident
• Liquid damage, cracked screens or visible signs of the unit having been dropped or damaged
• Incorrect or incompatible components such as the power cord, charger or factory-fitted plug are used with the product you purchased from Mulza IT Solutions.

Incorrect online purchases, exchanges or unwanted post-purchase products:

You can return an unwanted product to Mulza IT Solutions WITHIN 7 (seven) days if any of the following apply:

• A new item is unopened, undamaged and unused, with the original labels and stickers still attached
• A Pre-Owned product is in the packaging it was sent to you in, and which is undamaged and in its original condition with all seals still intact (if applicable)
• The product is not missing any accessories or parts
• Cancellation is done during the “cooling off” period of seven (7) days after responding to direct marketing
• You return the product to Mulza IT Solutions, together with the invoice you received, by logging a return WITHIN seven (7) days of delivery to you, or collection by you, of the unwanted product. Use the Return, Refund & Exchange Form you will find by clicking on the ‘Help’ button located at the bottom right of your web page (or the Question Mark icon for cellphone users).

AFTER seven (7) days, you can only return a product if it is defective in line with Section 44 of the Consumer Protection Act (CPA), meaning you can return it for your choice of repair or replacement within the first 6 (six) months of purchase and in line with our Returns Policy.

All Returned Products are subject to inspection by Mulza IT Solutions prior to a refund or an exchange. Once we have examined the Returned Product, assessed it in line with this Policy and validated your claim, we will refund you using the same card or method used to pay for the product, within 10-14 working days of the return being received at our warehouse.

If you have requested a refund or return and no fault is found, or the reported fault is a direct result of a software issue which can be rectified, Mulza IT Solutions will take the necessary steps to rectify the fault and return your product to you in good working order.

You may also elect to exchange a Returned Product for another product (the “Exchange Product”) that is of the same value as the Returned Product. If the price of the Returned Product is less than that of the Exchange product, you will be liable to pay the cash difference between the two products. If the price of the Returned Product is more than that of the Exchange product, Mulza IT Solutions will refund the balance to your card or